Items
0
Customers may request cancellation after placing an order, subject to the order status.
If an order is cancelled before it is accepted by the Vendor, the payment may be eligible for a full refund.
If the order has already been accepted or preparation has started, cancellation may not be possible or a cancellation charge may apply.
Customers should contact Xoss Delivery as soon as possible if they wish to cancel an order.
A Vendor may cancel an order due to reasons such as item unavailability, operational problems, or other circumstances affecting order fulfilment.
If an order is cancelled by the Vendor and payment has already been made online, the customer will be eligible for a refund of the amount paid for the cancelled order.
A refund may be provided when:
The Vendor cancels the order after online payment has been completed.
The order cannot be delivered within a reasonable timeframe and the customer chooses to cancel it.
The delivered order contains incorrect or missing items.
The received items are materially different from the items ordered or described on the menu.
The customer has been charged more than once for the same order.
Payment has been deducted but the order was not successfully placed.
Approved refunds will generally be processed through the original payment method used for the order.
The time required for the refund to appear in the customer's account may vary depending on the bank, card issuer, mobile financial service, or payment provider.
If only part of an order is missing, incorrect, or affected by an eligible issue, Xoss Delivery may provide a partial refund corresponding to the affected item or portion of the order.
Where appropriate, Xoss Delivery may offer an alternative resolution instead of a monetary refund.
Certain charges, including delivery fees, service charges, rider tips, or other applicable fees, may be non-refundable depending on the circumstances of the order. Any applicable charges will be displayed during the ordering process.
If you believe you are eligible for a refund, please contact Xoss Delivery as soon as possible with your order details and relevant information.
We may review the order with the Vendor and delivery personnel before making a refund decision. Refund requests are assessed based on the circumstances of each individual order.
For refund requests or order-related concerns:
Xoss Delivery
M.R. Road, Magura Sadar, Magura, Bangladesh
Email: info@xossdelivery.com
Phone: +880 1608-967880
Xoss Delivery reserves the right to review and determine refund requests based on the circumstances of each order and applicable policies.