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Welcome to Xoss Delivery. We are committed to providing a convenient, reliable, and enjoyable food delivery experience. By accessing or using our website, mobile application, or delivery services (collectively, the “Service”), you agree to be bound by these Terms & Conditions (“Terms”).
Xoss Delivery connects customers with restaurants, food businesses, and delivery services, allowing users to browse available food, place orders, and have them delivered to their chosen location.
Please read these Terms carefully before using our Service. If you do not agree with these Terms, please do not use the Service.
By creating an account, placing an order, or using Xoss Delivery, you confirm that you have read, understood, and agreed to these Terms.
We reserve the right to update or modify these Terms when necessary. Continued use of our Service after changes are posted means that you accept the updated Terms.
Xoss Delivery provides an online platform that connects customers with participating restaurants and food vendors (“Vendors”). Customers can browse menus, select food items, place orders, make payments through available payment methods, and request delivery.
Xoss Delivery facilitates the ordering and delivery process but does not prepare the food sold by Vendors. Food quality, ingredients, preparation, and availability remain the responsibility of the respective Vendor.
You may be required to provide accurate information when creating an account or placing an order.
You are responsible for:
Providing accurate and up-to-date information;
Keeping your account information secure;
Maintaining the confidentiality of your account credentials; and
All activities carried out through your account.
Xoss Delivery may suspend or terminate accounts involved in fraudulent, abusive, unlawful, or otherwise prohibited activities.
When you place an order through Xoss Delivery, you are requesting food or other available products from the selected Vendor.
Orders are subject to Vendor acceptance and product availability. Once an order has been accepted and preparation has started, cancellation or modification may not be possible.
Order details, prices, applicable charges, and estimated delivery times will be displayed before or during order confirmation.
Menus, food descriptions, prices, availability, and images are provided by Vendors and may change from time to time.
We make reasonable efforts to maintain accurate information, but Xoss Delivery cannot guarantee that all menu information will always be complete or error-free.
The final amount payable may include:
Food/product price;
Delivery fee;
Applicable taxes or charges; and
Optional rider tips, where available.
Any applicable charges will be shown before you confirm your order.
Xoss Delivery may support different payment methods, including available digital payment services, mobile financial services, cards, cash, or other methods offered on our platform.
By placing an order, you confirm that you are authorized to use the selected payment method and agree to pay the total amount shown at checkout.
Payment processing may be handled by third-party payment providers and may be subject to their respective terms and policies.
Customers may request cancellation within the applicable cancellation period.
Once a Vendor has accepted an order or started preparing it, cancellation may be unavailable or may result in charges.
A Vendor may cancel an order due to reasons including:
Unavailability of food or ingredients;
Operational issues;
Restaurant closure;
Excessive demand; or
Other unforeseen circumstances.
If an eligible prepaid order is canceled by the Vendor, Xoss Delivery will process the applicable refund according to our refund procedures.
Refunds may be considered in situations including:
Vendor cancellation;
Missing or incorrect items;
Failure to deliver an order;
Duplicate or incorrect payment; or
Other legitimate order-related issues.
Refund eligibility and amount may depend on the circumstances of the order.
Where a refund is approved, it may be returned through the original payment method or another appropriate method. Processing times may vary depending on the payment provider or financial institution.
Customers should report order-related issues as soon as reasonably possible after receiving the order.
Xoss Delivery operates within selected delivery areas in Magura and other areas where our service is available.
Estimated delivery times are provided for convenience and are not guaranteed. Delivery times may be affected by:
Traffic;
Weather;
Vendor preparation time;
Customer location;
Demand;
Availability of delivery personnel; and
Other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and being available to receive the order.
A delivery fee may apply depending on factors such as distance, location, order conditions, and applicable promotions.
The applicable delivery fee will be displayed before the order is confirmed.
Xoss Delivery may change delivery fees from time to time. Any applicable fee will be shown at the time of ordering.
Customers agree to:
Provide accurate contact and delivery information;
Provide a safe and accessible delivery location;
Be available to receive orders;
Treat delivery personnel and restaurant staff respectfully;
Not misuse promotional offers or the platform; and
Not engage in fraudulent or unlawful activities.
Xoss Delivery may restrict or terminate access to users who violate these requirements.
Food is prepared and supplied by independent restaurants and food vendors.
Customers should communicate any food allergies, dietary restrictions, or special requirements to the Vendor before placing an order.
Xoss Delivery does not guarantee that food supplied by Vendors is free from allergens or cross-contamination.
Xoss Delivery or participating Vendors may offer promotional codes, discounts, vouchers, or special offers.
Promotions may be subject to additional conditions, validity periods, minimum order requirements, or other restrictions. Xoss Delivery reserves the right to modify or withdraw promotions where permitted.
Users must not:
Use the Service for unlawful purposes;
Provide false or misleading information;
Create fraudulent accounts or orders;
Abuse discounts, vouchers, or promotional offers;
Attempt unauthorized access to the platform;
Interfere with the operation or security of the Service;
Upload harmful or unlawful content; or
Use automated systems to collect information from the platform without permission.
Violation of these Terms may result in account suspension, termination, order cancellation, or other appropriate action.
Users may be able to submit reviews, ratings, comments, photographs, or other content.
You are responsible for the content you submit and must ensure that it is accurate, lawful, and does not violate the rights of others.
By submitting content to Xoss Delivery, you grant us permission to use, display, reproduce, and publish that content for purposes related to operating, promoting, and improving our Service.
The Xoss Delivery name, logo, website design, graphics, text, software, and other original materials are owned by or licensed to Xoss Delivery and are protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, or commercially exploit our content without prior written permission.
Your use of Xoss Delivery is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
Our platform may use or contain links to third-party services, including payment providers, technology services, restaurants, or other platforms.
Xoss Delivery is not responsible for the privacy policies, content, availability, or practices of third-party services. Users should review the applicable terms and policies of those services.
We aim to keep Xoss Delivery available and reliable, but we do not guarantee uninterrupted or error-free operation.
The Service may occasionally be unavailable due to maintenance, technical problems, network issues, weather, emergencies, or circumstances beyond our reasonable control.
To the maximum extent permitted by applicable law, Xoss Delivery will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the Service.
We are not responsible for matters primarily under the control of Vendors or third-party service providers, including food preparation, ingredient quality, allergen information, or third-party payment processing.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
You agree to be responsible for losses, claims, damages, or expenses arising from your unlawful use of the Service, violation of these Terms, or infringement of another person's rights.
Xoss Delivery may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements.
Updated Terms will be posted on our website with a revised “Last Updated” date. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh.
Any dispute arising from the use of Xoss Delivery shall first be addressed through good-faith communication with our customer support team. Where a dispute cannot be resolved informally, the matter may be referred to the appropriate courts or legal authorities in Bangladesh.
If you have any questions, concerns, complaints, or requests regarding these Terms & Conditions, please contact us:
Xoss Delivery
M.R. Road, Magura Sadar, Magura, Bangladesh
Email: info@xossdelivery.com
Phone: +880 1608-967880
We aim to respond to customer and service-related inquiries as promptly as reasonably possible.
By accessing or using Xoss Delivery, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Thank you for choosing Xoss Delivery.
Your Food. Your Choice. Delivered.